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Cab service abruptly stops in Carlisle; borough looking for new service

Updated: Friday, January 10 2014, 06:59 PM CST
Reported by: Kyle Rogers

CARLISLE -- The only taxicab company serving Carlisle borough residents has shut down its operations and now the state plans to file a formal complaint.

Moonlight Taxicab Services, once operating out of 500 E. North St., in Carlisle, abruptly ceased operations. 

Pennsylvania's Public Utility Commission, which oversees the taxi industry in the commonwealth, plans to a file a formal complaint against the owners of the cab company for abandoning services. The PUC discovered the business had closed down after receiving consumer complaints. 

According to Jennifer Kocher, a PUC spokeswoman, the state is in the process of filing a formal complaint. When requesting a certificate for business, the owner must agree to follow protocol when planning to close. The owners, who were not immediately available for comment, did not do so, said Kocher. 

CBS 21 News tried contacting the owner but the phone had been disconnected. 

Tanesha Sims, who lives in Carlisle, relied on Moonlight Taxicab to get around town. One day she called and discovered the number was no longer in service. 

"I was on the shoeless express, that what I was on," said Sims. "I was walking everywhere."

That was until she heard of People Serving People based in Harrisburg. The family-owned shuttle service began expanding operations in the Carlisle area after discovering the need.

"People are stranded," said Evette Robinson, who operates the business with her parents and son. "People are walking from Allen Road to downtown Carlisle, and its not good."

At Thursday's borough council meeting, Mayor Tim Scott brought the taxi issue to the attention after fielding calls from concerned residents including organizations like the nearby hospital. He plans to reach out to cab companies operating in other cities hoping they'll consider expanding to Carlisle. 

Bruce Koziar, the borough's zoning and planning code manager, said his office has been fielding calls from other concerned residents, too. The only say Carlisle officials have in cab companies operating is where in the borough they can have its operations. 

"It's a very needed service that I didn't realize and I don't think a lot of other people realize how much people really depend on it," said Koziar. 

A woman confirmed to a CBS 21 News reporter she plans to look into opening a cab service in Carlisle and is in the process of getting proper permissions and certificates. She said she hopes to know more plans in a matter of weeks. 

Meanwhile, Robinson's phone has been ringing off the hook, she says. She's been taking individual calls from those like Sims who need a way to get around. 

"We're able to provide services Carlisle most deeply needs and that is transportation," Robinson said. 

As for Sims, she plans to continue using Robinson's shuttle for the time being citing affordable rates -- $5 for pick-up and $5 for drop-off. 

"I don't know how I would have gotten home," said Sims. "I have no clue. I called for rides and other people were busy and because of this service, I can get home."

People Serving People Enterprises Shuttle Service can be reached at 717-972-0596 or  
Cab service abruptly stops in Carlisle; borough looking for new service

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