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UGI working to resolve natural gas problems in Lancaster County

Updated: Tuesday, January 7 2014, 07:10 PM CST
(UPDATED: Jan 7., 3:38 p.m.)
Written by: Rachel Snody (

UGI officials are preparing to turn off natural gas to 330 homes to repair a problem found earlier in the day.

The homes affected are in Manor Township and include customers on Knollwood Road, Creekside Drive, West Charlotte Street, Swedesford Lane and Springdale Road.

Steve Cook with UGI tells CBS 21 News the problems started after a mechanical malfunction with UGI's supplier and a pressure drop due to increased usage.

UGI natural gas service customers in Manor Township who are affected by this outage do not need to call UGI to report an outage.  However, customers who smell gas should immediately call UGI at 1-800-276-2722.

In order to complete repairs and restore service to the area, UGI will need to turn off natural gas service at each individual home at the outdoor meter or service valve. They will then reintroduce natural gas into the system, and go door-to-door to restore service to the customers.  UGI will need to enter all homes affected to turn on natural gas service and re-light appliances. If UGI needs to enter a home to restore natural gas and the homeowner is not present, UGI personnel may be assisted by fire, police and other emergency personnel.

UGI wants to stress that residents should not attempt to turn the gas service back on their own.

UGI hopes to have service restored to all customers this evening.

The American Red Cross is assisting the residents who are affected. The organization is opening an shelter at Central Manor Church at 387 Penn St., Washington Borough, PA 17582. for the residents until they are able to return to their homes.

Customers can call UGI at 1-800-276-2722 for additional information restoration of natural gas service to their property.  UGI working to resolve natural gas problems in Lancaster County

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